Our claims administration system offers end-to-end functionality to give you peace of mind throughout the whole process, which covers confirmation of cover and first notification of loss. It also provides you with reserve estimation management, mandated claims payments, and fast-tracks claims via the necessary approval channels and mandates.
Our claims administration requires digital experience and can be triggered via various channels, such as self-help portals like the website or a mobile application, or via phone (call centre), email or fax, and coming soon: social media channels.
Through the vast online capabilities and channels of Yooma Life Insurance’s claims administration, insurers can easily interact with clients and third parties – such as doctors or labs – for reports and validations.
At Yooma Life Insurance, our claims administration offers mandated payments with different authorisation levels and multiple float management options. You can also create and edit policy claims.